If you book directly with us, using our website or by calling us then the cancellation policy is below. If you have booked through a third party site then you will need to check their terms and conditions and make any cancellations and amendments through them.
Cancellations made by 3pm the day prior will be cancelled free of charge. Any cancellations made after this time will be charged in full.
Cancellations of 4 or more rooms will need to be done 3 days prior in order to be done free of charge.
Early Check Ins
Check in is usally 3-9pm. Occassionly we can offer check in prior to this subject to availability but cannot however guarantee this.
Late Check Ins
Our reception area closes for check in at 9pm. If you think that you are going to be arriving later than this then you will need to call us on 01328 862100 to arrange a late check in. If you have not arrived by 9pm and we have not heard from you then you will not be able to gain access to your room and will be charged in full.
Late Check Out
Check out needs to take place before 11am. If you would like a late check out it is subject to availabilty and will incure a charge of £10 an hour or part thereof.
Our hotel is open 365 days a year at the following hours
Reception:Weekdays:7am-9pm. Weekends and bank holidays:8am-9pm.
Breakfast:Weekdays:7.30-9.30am. Weekends and bank holidays:8.30-10.30am
Dinner:Our restaurant is open everyday 6.30-9pm with last fod orders taken at 8.45pm
Bar:Our bar is open everyday from 11am. Operating a small bar therefore means that our closing time can vary depending on demand;the earliest we would close would be 9pm and the latest would be 11pm.
Bookings made directly with the hotel via telephone or through the hotel's website need to be cancelled by 3pm the day prior to stay date to avoid a charge. Anything cancelled after this will incur a one nights stay charge.
Bookings made through a third party website must be cancelled by Midnight, 2 days prior to stay date to avoid a charge. Anything cancelled after this will incur a one nights stay charge.
Bookings made through 3rd party sites will have the first night pre authorised on the card used on booking.