Terms and Conditions at Wensum Lodge Hotel


When a booking is made, an email confirmation will be sent immediately.
Please check the details carefully, and advise us if any details are incorrect.
The card used must be valid for the dates booked.

Please note we require your home and mobile telephone numbers on the booking form.

Note :

Not all our availability is displayed online – if you cannot see availability on the system Please call us to check our latest booking options


· Full payment is required on checking out
· We accept most major credit / debit cards
· For bookings of more than 5 rooms, please telephone us on 01328 862100
· We cannot guarantee specific rooms on 1 night only bookings.
· We accept : £ Sterling cash - Visa - MasterCard

(N.B. We do not accept Amex, Diners, American Express or personal cheques)


.Cancellation may be made up to 3 pm the day before arrival. Failure to do so will incur the credit/ debit card on the reservation being debited the full amount of the first night of your stay.

Cancellations for 5 or more rooms with less than 3 days notice may incur the full cost of the booking unless we are able to re-let the room.

Curtailment of a stay will be liable for the full amount of the booking unless we are able to re-let the room/s.

Please consider taking out holiday insurance, particularly for winter bookings. We cannot be held responsible for adverse weather conditions.

No Shows

Payment of the balance of the total booking in full will be taken from the card used to secure the room/s


· Our check-in time is between 3pm and 11pm.
· We ask our guests that arrivals outside of this time MUST BE ARRANGED 24 HOURS IN ADVANCE BY TELEPHONE. 01328 862100

For your convenience and by prior arrangement luggage may be left with us outside the above times and will be stored securely until you check in.

Check out time

We ask that our guests check out of their room by 11am


Due to legislation Smoking is not permitted anywhere in the building. Failure to observe this policy will result in your being asked to leave and a £50.00 cleaning charge debited from your credit/debit card.

A smoking area is provided outside on the front of the building


Small dogs and guide dogs are permitted in some rooms by prior arrangement.

Please telephone 01328 862100 before making your booking.

Dogs must not be left in rooms unattended, (unless in a travelling cage) and are not permitted in the dining room. They must be kept on a lead at all times in the hallways and garden.