This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.
Access Statement for The Wensum Lodge Hotel, Fakenham
The Wensum Lodge Hotel is the only hotel in Fakenham. Our 3 star hotel, restaurant &bar, conference and events venue has riverside views and is located within beautiful gardens on the River Wensum in Fakenham, Norfolk. Formally an old Mill dating back to around 1750 and now renovated to offer a 'country hotel in the town', The Wensum Lodge Hotel is an ideal base for visitors, families and locals looking for a memorable stay in the area.
We are only a 3 minute walk from the market town of Fakenham town centre. Fakenham Racecourse is a 10 minute walk across the road from the Wensum Lodge Hotel.
Our 17 en-suite bedrooms, offer all the facilities and atmosphere to give our guests a comfortable and relaxing stay in Norfolk.
We offer great food and bed &breakfast accommodation in a relaxing environment on the banks of River Wensum.
The Wensum Lodge Hotel, bar and riverside restaurant are open all year round including Christmas and New Year. Free Wi-Fi and business services available.
You can book either through this website or call us direct on 01328 862100.
Please note that credit/debit card details will be taken on booking to secure the room and whilst no money will be taken off the card given it will go through a pre-authorisation check, should the pre authorisation check fail the booking will be cancelled.
We are located within the town of Fakenham on Bridge Street
The nearest shops are about 100m away
The nearest railway station is Kings Lynn approximately 23 miles away
The nearest airport is Norwich International approximately 24 miles away
Buses run regularly from Oak Street, Fakenham Town Centre, about a 3 minute walk from us.
There are a small number of taxi firms in the area. Pre booking is essential.
We have no ground floor rooms and due to the age of the building no lift therefore the rooms are not wheelchair accessible however the bar and restaurant are.
Well behaved pets are allowed in the bar area and in the rooms providing they have their own basket.
We offer free on-site parking on a well lit CCTV monitored car park.
Please note our reception area closes to check ins at 9pm. If you are going to be later than this you will need to call us prior to arrival to make arrangements as we are not a 24 hour hotel.
The reception area awaits you when come through our main entrance where you will be greeted and asked to sign a registry form.
Assistance with luggage is offered
Seating is available in the adjacent bar area
Check In is 3pm-9pm. If you are going to arrive after this time then you will need to call us directly and make arrangements for a late check in otherwise you will not be able to access the hotel.
We have 17 en suite bedrooms;6 doubles, 7 twins and 4 small doubles
One side of the hotel has walk in showers with no bath and the other side has both a shower over the bath, please specify on booking if you have a preference.
4 of our rooms have skylight windows, please specify on booking if this is desired or not.
The bedrooms also consist of seating, bedside table, wardrobe with hangers and spare pillows and blankets, hairdryer, iron and ironing board and beverage making facilities.
All rooms have Freeview TV and free WiFi.
All room keys have an external key to allow you to have 24 hour access to the rooms.
Only rooms 10-18 are dog friendly.
We also have 6 self catering apartments all on the ground floor with walk in showers. Access to these apartments is external.
All of our hallways are well lit using a combination of ceiling lights and tall lamps.
Our restaurant area is wheelchair accessible
Breakfast is 7.30 till 9.30am on weekdays and 8.30 till 10.30am on weekends and bank holidays;there is a buffet table with juices, cereals and fruit and a waitress served fully cooked breakfast is available to all guests. Lunch is served daily 12-3pm. Dinner is served daily 6.30 till 9pm with last orders at 8.45pm, a sample menu is provided under the restaurant section of our website. Dogs are not allowed in the restaurant they are only allowed in the bar area.
The restaurant is carpeted and well light with both natural light and ceiling lights.
The bar is open everyday from 11am and closes between 9 and 11pm depending on demand and time of year.
There are designated smoking areas at the front of the hotel.
?In Case of Fire? signs are situated around the hotel and emergency procedures are detailed in the room information packs.
Local amenities are displayed both in the room information packs and on our activity display tables in the entrances.
Free WiFi is available in all areas of the hotel
Mobile phone reception is generally good
We are happy to cater for special diets on request-please make us aware of any dietary needs on booking.
All areas and rooms are non-smoking
The Wensum Lodge Hotel
- Pet Friendly
- Credit Card
- Free Parking
- Parking Facilities
- Golf Course Nearby
- Family Rooms
- Breakfast In Room
- Ironing Service
- Bridal Suite
- Internet Services
- Wedding Functions
- Romantic Breaks
- Walking Holidays
- Country Retreat
Bookings made directly with the hotel via telephone or through the hotel's website need to be cancelled by 3pm the day prior to stay date to avoid a charge. Anything cancelled after this will incur a one nights stay charge.
Bookings made through a third party website must be cancelled by Midnight, 2 days prior to stay date to avoid a charge. Anything cancelled after this will incur a one nights stay charge.
Bookings made through 3rd party sites will have the first night pre authorised on the card used on booking.